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Customer Bill of Rights

Through dedication and superior service, we guarantee your satisfaction and strive to honor your right to:

	courteous treatment by representatives at all times and under all conditions.
	a representative’s full attention during each and every transaction.
	fast and accurate information about our products, services, or the status of your requests.
	have your expectations met with services of the same quality represented before your purchase.
	complain when our service does not meet your expectations — and the right to a prompt remedy when we are at fault.
	expect knowledgeable answers, resourcefulness, problem-solving ability, concern, and prompt results from those assigned to your account.
	expect responsiveness and follow-through in emergencies and special situations.
	the benefits of our teamwork without buck-passing, finger-pointing, or runarounds.
	care, accuracy, and attention to detail in filling your requests for services.
	appreciation from those with whom you do business — appreciation both for the business already given and for the business to be given in the future, so long as this Customer Bill of Rights continues to be observed.

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Name:
Policy number (s):
Daytime phone number:
Email address:
Explain your request:
I would like more information about:
	Auto Homeowners Flood Liability Umbrella Jewelry/Fine Art Riders Life Health

By completing this form, I understand that my change request is NOT BINDING until verbal or written confirmation is received by my agent or customer service representative.

I agree to the above terms

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